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5530 |
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Date: May 22, 2018 at 13:09:10
From: Raymond, [DNS_Address]
Subject: Bitlock Recovery Keys - Damaged DLL Files |
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On Sunday, I tried to restart my computer (Dell 15
inch Laptop with W10 ) and I got a blue screen telling
me to input some BITLOCK RECOVERY KEYS.
After about an hour of searching the net and a few
emails and text messages, I was sent the keys.......a
series of 8 numbers with 6 numbers in each set.
The laptop recovered and I was able to get back
online, but when I restart the computer, I have to re-
enter the keys every time.
I updated W10 about 2 weeks ago but I don't know if
that is related.
I called Dell a little while ago and they told me that
I had some corrupted and missing DLL Files.
The nice gentleman told me he would fix the files and
provide me 1 year of virus protection for $149.
I thought I was calling the DELL help line directly
and he insisted I had done that, but he said it was a
software problem, not a hardware problem.
I am not paying $149 for 'insurance' on a laptop that
I just bought in October.
I called Best Buy and they said because it was a
software issue and not hardware that their warranty
would not cover it.
Do you have any suggestions on how I can fix it
myself?
Doing things like this is the only way I have ever
learned about computers anyhow. Trial and error.
Any suggestions?
Thanks
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Responses:
[5531] [5533] [5534] [5535] [5536] [5537] [5538] [5540] |
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5531 |
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Date: May 22, 2018 at 13:40:03
From: Raymond, [DNS_Address]
Subject: Re: Bitlock Recovery Keys - Damaged DLL Files |
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Okay,
I cleared the history and the search engines.
Then I used Ccleaner to clear everything including an
option to clear damaged and missing DLL files.
I also restarted the DELL Support thing..that updates
drivers, scans hardware and does a general check up.
I restarted the computer and had to reenter the keys
again..
Is there anything I can do at my end......anything new
to try ?
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Responses:
[5533] [5534] [5535] [5536] [5537] [5538] [5540] |
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5533 |
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Date: May 22, 2018 at 21:59:50
From: Raymond, [DNS_Address]
Subject: Re: Bitlock Recovery Keys - Damaged DLL Files |
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I have gotten a bit further with my research...
All the resources I have found suggest going to
control panel...system and security and I can find
bitlocker options there.
But when I go there, I can't find it.
And if I use RUN in the bottom left .....it won't show
up either.
In the examples I found online it's as big as Texas.
But, one entry said they were using windows pro and I
have the home office edition.
I can't find the option under system and security,
typing in Run, using the command prompt or typing in
bitlocker drive encryption after system and security
in the control panel or by using the search function
in the control panel.
This is what I am referencing........
Any suggestions?
http://www.dell.com/support/article/us/en/04/sln305408
/bitlocker-fails-to-turn-on-or-prompts-for-the-
recovery-key-rebooting-with-windows-10-uefi-and-the-
tpm-12-firmware?lang=en
http://www.softwareok.com/?seite=faq-Windows-10&faq=91
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Responses:
[5534] [5535] [5536] [5537] [5538] [5540] |
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5534 |
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Date: May 22, 2018 at 22:23:48
From: Raymond, [DNS_Address]
Subject: Re: Bitlock Recovery Keys - Damaged DLL Files |
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Okay, my latest research has shown that I can only get
to Bitlock in the Control Panel if I have the PRO
edition or something higher like.....Education, PRO or
Enterprise.........
How do I fix it if I have the Home edition.......?
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Responses:
[5535] [5536] [5537] [5538] [5540] |
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5535 |
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Date: May 22, 2018 at 22:41:29
From: Alan, [DNS_Address]
Subject: Re: Bitlock Recovery Keys - Damaged DLL Files |
URL: https://support.microsoft.com/en-gb/help/12384/windows-10-upgrading-home-to-pro |
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Upgrade to Pro which has the feature you want...
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Responses:
[5536] [5537] [5538] [5540] |
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5536 |
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Date: May 23, 2018 at 08:25:55
From: Raymond, [DNS_Address]
Subject: Re: Bitlock Recovery Keys - Damaged DLL Files |
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Because there should be a 'work around' so I don't have
to do that.
At least I think there should be.
You don't need PRO to have DLL files and Bitlocker Keys
so you should not need PRO to correct them.
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Responses:
[5537] [5538] [5540] |
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5537 |
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Date: May 23, 2018 at 20:55:33
From: Raymond, [DNS_Address]
Subject: Re: Bitlock Recovery Keys - Damaged DLL Files |
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Okay,
I called MSFT and got help online.
They told me that it was a manufacturer issue, not a
problem with MSFT.
So I called DELL and after a few online diagnostic
checks they took over my computer online and went to
Settings.....Update and Security ..... Device
Encryption .....and he turned it off.......
I saw that link before but it did not say anything
about Bitlocker so I did not hit the link.
I figured that anything related to encryption was a
good thing and you would want it on.
He turned it off and it took about 1.25 hours to cycle
through......
But I restarted my laptop a few times and it works
like a charm.
I learned a little more about my computer even if it
took 4 days to get it done.
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Responses:
[5538] [5540] |
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5538 |
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Date: May 24, 2018 at 21:03:02
From: Lily, [DNS_Address]
Subject: Re: Bitlock Recovery Keys - Damaged DLL Files |
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I remember those days when i had a pc. So painful.
Have never had those issues with my mac.
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Responses:
[5540] |
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5540 |
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Date: May 25, 2018 at 08:21:47
From: Raymond, [DNS_Address]
Subject: Re: Bitlock Recovery Keys - Damaged DLL Files |
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I considered getting a MAC when I bought this one.
But I don't program, play video games or do anything
like photoshop so I don't find the need to buy a
premium product.
An Apple costs 1200-1500 on average.
I would rather pay 300-400 for a PC and replace it
every 2-3 years.
Apples are good, they make beautiful products but I
consider a laptop as a utility, something
basic......nothing premium.
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Responses:
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