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Date: December 06, 2010 at 20:58:34
From: Curly Bear, [DNS_Address]
Subject: WARNING: AVG Users who have 64-bit Windows Vista or Windows 7 |
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DATE: Dec. 6, 2010: AVG recently released an update to their anti-virus program, Version 2011. Unfortunately, this update is causing major problems for 64-bit computers.
I was at a client's site today resolving the AVG update problem for them. On AVG's web site front page has links to AVG's advice on how to resolve the problems (their site must be overloaded, since I couldn't get most of the links to load). Anyhow, AVG downplayed the severity of the problem (no surprise there), but then they direct folks to First run System Restore and then run a "fix-it" utility (available on their web site).
Whenever one is directed to run System Restore, it's because your computer has major--if not fatal--problems. This isn't something that is ever done lightly.
For folks who don't know, Windows VISTA's System Restore (and even the Backup Restore feature) will not restore your documents or any other files you've created since your computer was new. It's a defective program that Microsoft to my knowledge hasn't bothered to fix. If you have old Vista backups, they're probably worthless, so don't rely solely on those back-ups.
Wether you have Vista or Windows 7, play it safe and make a manual copy of ALL your User Files (Documents, Pictures and anything else you cannot afford to lose) by using a direct "File Copy" to an external drive, CD or DVD.
System Restore works well when there's numerous "system restore points" to restore from. If your computer doesn't have any 'restore points' that are dated from before you downloaded AVG's 2011 update, then you're out of luck.
My client was in the same boat. Therefore, I had to manually remove AVG and all it's tentacles, which takes 2 hours if you know how to do it. The Uninstall Program feature didn't work, and AVG's own Uninstall Utility program wouldn't work either. I had to manually delete the AVG directories, and removed all Registry AVG-related entries (always back-up the registry first before making ANY changes! And then once the changes are made, back-it up AGAIN).
I finally got the computer cleaned and switched my client over to Avast Internet Security. Phew!
~Peace~
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Responses:
[1234] [1236] [1235] [1242] |
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1234 |
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Date: December 06, 2010 at 23:53:38
From: Mae, [DNS_Address]
Subject: Re: WARNING: AVG Users who have 64-bit Windows Vista or Windows 7 |
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Too late--went through the endless loop of can not be restored blue screen of death with no buttons or icons 48 hours ago. It is like having your life sucked out of you. Then I got angry at the fact that so much of my life revolves around this stupid Little box. ripped out my hard drive and loaded my pictures into an external and went to a geek friend. He figured that the AVG download had been corrupted. We opened in safe mode (finally-it refused that for a long while) and renamed the download and voila it booted up.
I removed all the Grisoft in about 5 minutes but today reloaded AVG and it works fine....am I in trouble?
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Responses:
[1236] [1235] [1242] |
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1236 |
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Date: December 07, 2010 at 20:28:13
From: Curly Bear, [DNS_Address]
Subject: Almost forgot... |
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...before you install the "fixed" AVG Version 2011, back-up ALL your files to an external hard drive or dvd or cd rom. That's your ONE insurance policy, folks.
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1235 |
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Date: December 07, 2010 at 20:26:29
From: Curly Bear, [DNS_Address]
Subject: Hopefully not... |
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...but keep a close eye on AVG's web site for their latest news updates. Also watch their user forums for useful updates & information.
If you have AVG Version 2011 running well, you should be ok. But if you get a message saying that a program update is available, I'd stay the heck away from it until mid-January. The reason is that AVG is doing a major rewrite of their program to fix the 64-bit crash error. And since their earlier 2011 version wasn't properly tested, you can bet the house that these first or second updates won't have been thoroughly tested (how could they test it, they've got to get the 'fix' out to millions of pissed-off users ASAP? Testing is a luxury. Thorough, complete testing is a pipe-dream in the world of retail software.).
So, wait until mid January before checking and installing any AVG program updates, since by then they'll uncover OTHER overlooked errors in the original version 2011--and in the newly revised--code. But watch the user forums first, and make sure that the available update isn't causing problems for others (i.e. let others be the guinea pig).
BTW, for those who are unsure: don't confuse program updates with the essential daily updates of the Virus database/definitions. They're two different things.
~Peace~
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Responses:
[1242] |
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1242 |
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Date: December 16, 2010 at 00:43:36
From: Mae, [DNS_Address]
Subject: Re: Hopefully not... |
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Thanks, went to windows defender--not sure how it works yet.
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Responses:
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